Returns & Exchanges

Processing

Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days to process. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing times due to low product availability. In such circumstances, you will be notified by email of the delay.

Shipping

Once all the items are prepared, the package will be shipped out according to your shipping method.

Country Standard Shipping Express Shipping
North America
Australia
Europe
South Korea
Japan		 6-10 business days 3-5 business days
Hong Kong, Taiwan 2-3 business days
Other East Asian countries: UAE, SA, Dubai 10-15 business days
South America  10-15 business days 6-10 business days

Returns Policy:
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full-priced item within 14 days of receipt. 

  1. If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.

  2. The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear&Lingerie.

  3. Items returned must be in their original, unused condition with the original packaging. Items that are worn, damaged, washed, or altered in any way will not be accepted for returns.

  4. Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.

  5. You will be responsible for any return shipping cost yourself.

  6. Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.

  7. If a return item is shipped internationally, mark it as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method as the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation when refunding the product.

    Exchange Policy:
    We offer exchanges but limit exchanges to one time per order. Exchanges can be made via our Customer Service support@baeswimsuit.com